Invention Grant
- Patent Title: Automatically refining application of a hierarchical coding system to optimize conversation system dialog-based responses to a user
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Application No.: US16841665Application Date: 2020-04-06
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Publication No.: US11580424B2Publication Date: 2023-02-14
- Inventor: Kimberly D. Kenna , Andrew R. Freed , Isa M. Torres
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Aaron N. Pontikos
- Main IPC: G06N5/04
- IPC: G06N5/04 ; G06F40/205 ; G06N20/00 ; G06F16/24

Abstract:
A service identifies a level of specificity of one or more identified entities in a user input comprising a query, within one of multiple levels of a hierarchy of a hierarchical coding system. Responsive to determining that additional levels of specificity beyond the identified level of specificity are recommended to return a minimum answer set to the query, the service returns one or more answers requesting one or more additional inputs refining the query based on one or more values identified in a next level. Responsive to determining that no additional levels of specificity beyond the identified level of specificity are recommended to return the minimum answer set to the query, the service returns an answer set comprising a selection of information for the current level of specificity from an ingested corpus of knowledge mapped to the hierarchical coding system.
Public/Granted literature
Information query