Invention Grant
- Patent Title: Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
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Application No.: US17231029Application Date: 2021-04-15
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Publication No.: US11588761B2Publication Date: 2023-02-21
- Inventor: Scott Karp , Srinaath Thyagarajan
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Troutman Pepper Hamilton Sanders LLP
- Agent Christopher J. Forstner; John A. Morrissett
- Main IPC: H04W4/00
- IPC: H04W4/00 ; H04L51/02 ; H04M15/00 ; H04L67/306 ; G06F16/9032 ; H04W4/14 ; H04W4/24 ; G06F40/30 ; G06F40/35 ; G06F40/295

Abstract:
The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.
Public/Granted literature
Information query