Invention Grant
- Patent Title: Mobile dashboard for automated contact center testing
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Application No.: US17515064Application Date: 2021-10-29
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Publication No.: US11588766B2Publication Date: 2023-02-21
- Inventor: Alok Kulkarni , Geoff Willshire , Gavin Sansom
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Hawthorn
- Assignee: Cyara Solutions Pty Ltd
- Current Assignee: Cyara Solutions Pty Ltd
- Current Assignee Address: AU Hawthorn
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/28 ; H04M7/00 ; H04L51/046 ; H04L51/02 ; H04L43/50 ; H04L43/55 ; H04L51/214 ; H04L41/50 ; H04L41/00 ; H04L41/14

Abstract:
A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.
Public/Granted literature
- US20220124057A1 MOBILE DASHBOARD FOR AUTOMATED CONTACT CENTER TESTING Public/Granted day:2022-04-21
Information query