Invention Grant
- Patent Title: Methods and systems for using machine learning to determine times to send message notifications
-
Application No.: US17319796Application Date: 2021-05-13
-
Publication No.: US11588775B2Publication Date: 2023-02-21
- Inventor: Austin Walters , Jeremy Goodsitt , Galen Rafferty
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Perkins Coie LLP
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L51/224 ; H04L51/02 ; G06F40/30

Abstract:
Methods and systems are disclosed herein for using machine learning to send notifications. A computer system may receive a message and may determine a sentiment level and/or an urgency level associated with the message. The computer system may use the sentiment level and/or urgency level to predict when the user will respond to the message. The computer system may compare the predicted response time with one or more thresholds to determine a time to send a notification for the message to the user device.
Public/Granted literature
- US20220368665A1 MACHINE LEARNING FOR NOTIFICATIONS Public/Granted day:2022-11-17
Information query