Invention Grant
- Patent Title: Virtual communications assessment system in a multimedia environment
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Application No.: US17099134Application Date: 2020-11-16
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Publication No.: US11595518B2Publication Date: 2023-02-28
- Inventor: Jamie Richard Williams , Marc Calahan , Robert John Barnes , Murali Mohan Reddy Nareddy
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M7/00 ; G06F16/71 ; G06F16/61 ; G06F16/41 ; H04L67/1036 ; H04L67/568 ; G06V40/16 ; G06F21/32 ; H04M3/51 ; H04L65/1066 ; H04L65/1104 ; H04M3/50

Abstract:
A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.
Public/Granted literature
- US20210144249A1 VIRTUAL COMMUNICATIONS ASSESSMENT SYSTEM IN A MULTIMEDIA ENVIRONMENT Public/Granted day:2021-05-13
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