Techniques are disclosed for improved autonomous agents that can provide a recommendation in a non-intrusive, conversational manner. In an aspect, a method determines a first sentiment score for a first utterance and a second sentiment score for a second utterance, each sentiment score indicating an emotion indicated by the respective utterance. The method further identifies that a difference between the first sentiment score and the second sentiment score is greater than a threshold. The method further extracts a noun phrase from the second utterance. The method identifies a text fragment that includes an entity that corresponds to the noun phrase. The method identifies that the text fragment addresses a claim of the second utterance. The method forms a third utterance that includes the a recommendation related to the second utterance and adds the third utterance to the sequence of utterances after the second utterance.