Invention Grant
- Patent Title: Data analysis using natural language processing to obtain insights relevant to an organization
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Application No.: US17073257Application Date: 2020-10-16
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Publication No.: US11599841B2Publication Date: 2023-03-07
- Inventor: Vidya Sagar Anisingaraju , Haranath Gnana , Ghananeel Gondhali
- Applicant: Saama Technologies Inc.
- Applicant Address: US CA Campbell
- Assignee: Saama Technologies Inc.
- Current Assignee: Saama Technologies Inc.
- Current Assignee Address: US CA Campbell
- Agent Kang S. Lim
- Main IPC: G06F16/33
- IPC: G06F16/33 ; G06F16/35 ; G06Q10/06 ; G06F16/36 ; G06Q10/0637
Abstract:
Methods and apparatuses for generating insights for improving an organization from unstructured and structured data. Natural language processing is employed to process the aggregated data from various data sources to create topics and the features that impact the topics. These topics are then used to generate recommendations to improve customer satisfaction with the organization.
Public/Granted literature
- US20210103865A1 DATA ANALYSIS USING NATURAL LANGUAGE PROCESSING TO OBTAIN INSIGHTS RELEVANT TO AN ORGANIZATION Public/Granted day:2021-04-08
Information query
