Described is a system (and method) for securely authorizing service level access to a backup system using an access key. The service level access (or access via a service account) may provide a user with an enhanced set of privileges to perform troubleshooting operations on the backup system. Such privileges may be unlocked by allowing a user to perform operations using an unrestricted interface of the backup system such as an operating system shell. To authorize such access, the system may provide a limited (or specialized) access key. The access key may be narrowly tailored to only provide access to a particular backup system and only remain viable for a limited duration. Accordingly, the access key may be configured to embed a system identifier, a timestamp, and a digital signature, which may be independently verifiable by the backup system before granting service level access.