A caching framework for a multi-tenant cloud-based system includes a plurality of microservices, a global cache that implements a global namespace, and a plurality of tenant caches, each tenant cache corresponding to a different tenant of the multi-tenant cloud-based system. The framework further includes a common module corresponding to each of the microservices and comprising a cache application programming interface (API), and a cache module comprising a service provider interface (SPI) adapted to connect to a distributed remote cache.