Various aspects of the subject technology relate to systems, methods, and machine-readable media for an interactive analytics platform responsive to data inquiries. These aspects include identifying a request for energy consumption data of an energy user from a user in a live interaction with the energy user. A utility bill as well as energy consumption data associated with the second user may be retrieved using an authentication of the second user. Energy consumption factors that influence a billing amount of the utility bill may be identified based on the energy consumption data. An interface with specific billing insights that correspond to the energy consumption factors is generated. The specific billing insights provide an explanation as to why the billing amount of the utility bill exceeded a cost expectation of the second user. The interface mapped with the utility bill may be provided for display.