A plurality of communication channels available to initiate a communication session with a message recipient are determined. The communication session is initiated by providing a first message to the message recipient via a select communication channel of the determined communication channels. An indication of a response to a plurality of response options provided in the first message is received from the message recipient via the selected communication channel. The communication session with message recipient is resumed via a second communication channel that is different than the selected communication channel by providing to the message recipient a second message.