Invention Grant
- Patent Title: Methods and systems for offerring service times based on system consideration
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Application No.: US16725412Application Date: 2019-12-23
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Publication No.: US11615353B2Publication Date: 2023-03-28
- Inventor: Amit Monovich , Yoav Kolodner , Alexander Shapirov
- Applicant: ClickSoftware, Inc.
- Applicant Address: US MA Burlington
- Assignee: ClickSoftware, Inc.
- Current Assignee: ClickSoftware, Inc.
- Current Assignee Address: US MA Burlington
- Agency: Kwan & Olynick LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q10/0631 ; G06Q10/0633 ; G06Q10/02 ; G06Q10/1093 ; G06N20/00 ; G06N5/04 ; G06Q30/0204 ; G06Q10/0835 ; G06Q10/0836 ; G06Q10/087 ; G06Q10/20 ; G06Q10/04 ; G01C21/34 ; G06Q50/10

Abstract:
Method and systems for scheduling tasks to field professionals include: receiving a request to book a new appointment for a service, wherein the service is expected to be completed within a time period; identifying a first possible time slot and a subsequent second possible time slot for the new appointment within the time period; calculating a first scheduling cost associated with the first possible time slot and a second scheduling cost associated with the second possible time slot; enabling selection of the second possible time slot when it is determined that both the first scheduling cost and the second scheduling cost are below a scheduling cost threshold; and outputting a no-available-time-slot notification when is determined that both the first scheduling cost and the second scheduling cost are above the scheduling cost threshold.
Public/Granted literature
- US20200210964A1 METHODS AND SYSTEMS FOR OFFERRING SERVICE TIMES BASED ON SYSTEM CONSIDERATION Public/Granted day:2020-07-02
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