Invention Grant
- Patent Title: Digital chat conversation and virtual agent analytics
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Application No.: US17152648Application Date: 2021-01-19
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Publication No.: US11615363B2Publication Date: 2023-03-28
- Inventor: Ashita Narayan , Wenhua Li , Yuko Araki , Gaurav Goyal , Lalit Kumar
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Van Pelt, Yi & James LLP
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; H04L51/02 ; G06Q10/0637 ; G06Q10/0639 ; G06Q10/0633

Abstract:
Analytic data about digital chat conversations taking place within a digital workflow environment is tracked and stored. The analytic data tracks conversation progression states between individual node elements of at least one digital chat conversation flow design. A specification of an interested event for the analytic data is received. Data associated with the interested event is extracted and provided for analysis.
Public/Granted literature
- US20220230113A1 DIGITAL CHAT CONVERSATION AND VIRTUAL AGENT ANALYTICS Public/Granted day:2022-07-21
Information query