Invention Grant
- Patent Title: Systems and methods for dynamically conducting messaging campaigns responsive to customer events
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Application No.: US17382079Application Date: 2021-07-21
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Publication No.: US11615424B2Publication Date: 2023-03-28
- Inventor: Diana Rebeca Birsan , Philibert Dugas , Carmen Spitz
- Applicant: SHOPIFY INC.
- Applicant Address: CA Ottawa
- Assignee: SHOPIFY INC.
- Current Assignee: SHOPIFY INC.
- Current Assignee Address: CA Ottawa
- Agency: Ridout & Maybee LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/016 ; G06F16/2458 ; G06Q10/0631 ; G06Q30/0201

Abstract:
Methods and systems are disclosed for dynamically conducting messaging campaigns, responsive to customer events. A set of parameters for a messaging campaign includes an initial schedule for providing a set of messages from a set of data objects. Responsive to a customer event associated with a first customer, an adjusted schedule is generated for providing the set of messages to the first customer. The adjusted schedule differs from the initial schedule in a timing for providing at least a first message, where the first message is scheduled to be provided at an adjusted timing proportionate to a time period between the customer event and a first milestone event. The first message is generated from a first data object and transmitted to the first customer, in accordance with the adjusted schedule.
Public/Granted literature
- US20230022851A1 SYSTEMS AND METHODS FOR DYNAMICALLY CONDUCTING MESSAGING CAMPAIGNS RESPONSIVE TO CUSTOMER EVENTS Public/Granted day:2023-01-26
Information query