Invention Grant
- Patent Title: Search platform for unstructured interaction summaries
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Application No.: US17319940Application Date: 2021-05-13
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Publication No.: US11620319B2Publication Date: 2023-04-04
- Inventor: Deepak Ramamohan
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: KDB Firm PLLC
- Main IPC: G06F16/30
- IPC: G06F16/30 ; G06F16/33 ; G06N20/00 ; G06F16/338

Abstract:
Systems, methods, and computer program products for search platforms for unstructured interaction summaries. An application executing on a processor may receive a query comprising a term. The application may generate, based on an embedding vector and the term, an expanded query comprising a plurality of additional terms. The application may generate, based on a term frequency inverse document frequency model, a vector for the expanded query and generate an entity vector for the query. The application may generate a combined vector for the query based on the entity vector and the vector for the expanded query. The application may compute, based on the combined vector for the query and a feature matrix of a corpus, a respective cosine similarity score for a plurality of results in the corpus. The application may return one or more of the plurality of results as responsive to the query based on the similarity scores.
Public/Granted literature
- US20220365955A1 SEARCH PLATFORM FOR UNSTRUCTURED INTERACTION SUMMARIES Public/Granted day:2022-11-17
Information query