Invention Grant
- Patent Title: Autonomous contextual software support anomaly detection and playbook automation
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Application No.: US17337836Application Date: 2021-06-03
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Publication No.: US11625237B2Publication Date: 2023-04-11
- Inventor: Clement Decrop , Jeremy R. Fox , Richard Daniel Gunjal , Zachary A. Silverstein
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Daniel J. Hakimi
- Main IPC: G06F8/70
- IPC: G06F8/70 ; G06F8/36 ; G06F21/53 ; H04L67/30 ; H04L51/046 ; G06Q30/00 ; G06N3/04 ; G06Q30/016

Abstract:
A computer generates a profile, where the profile comprises one or more programs to monitor. The computer determines a baseline for each of the one or more programs by collecting one or more values associated with a normal operation for each of the one or more programs. The computer detects an anomaly based on deviation of the one or more values from the normal operation. Based on identifying a playbook for the anomaly, the computer applies the playbook on the program from the one or more programs. The computer organizes chat services based on identifying one or more members associated with the anomaly.
Public/Granted literature
- US20220391198A1 AUTONOMOUS CONTEXTUAL SOFTWARE SUPPORT ANOMALY DETECTION AND PLAYBOOK AUTOMATION Public/Granted day:2022-12-08
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