Invention Grant
- Patent Title: Automated systems and methods for natural language processing with speaker intention inference
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Application No.: US17509723Application Date: 2021-10-25
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Publication No.: US11632463B2Publication Date: 2023-04-18
- Inventor: Joshua Chihsong Ding , Cheng Chi Tien , Hui Hsin Hsiao , Chia Ling Tu
- Applicant: Chubb Life Insurance Taiwan Company
- Applicant Address: TW Taipei
- Assignee: Chubb Life Insurance Taiwan Company
- Current Assignee: Chubb Life Insurance Taiwan Company
- Current Assignee Address: TW Taipei
- Agency: Fish & Richardson P.C.
- Priority: TW108117355 20190520
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; G06Q30/016 ; G06Q10/0631 ; G06N5/04 ; G10L15/18 ; G06N20/00

Abstract:
A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.
Information query