A waiting situation of users is more accurately known. A waiting situation managing device 10 according to the present disclosure includes: a position information acquiring unit 11 configured to acquire position information about a person within a monitored area; and a waiting person specifying unit 12 configured to judge a person who stays in a waiting area within the monitored area, as a waiting person, and to further judge a person who stays in a predetermined range from the person judged as the waiting person, as a waiting person. The waiting person specifying unit 12 repeatedly performs the judgement of the waiting person until the person who stays in the predetermined range from the person judged as the waiting person is not found.