A method for artificial intelligence (AI) event response includes receiving an event alert or a communication associated with an event alert from a communication device. The method includes an AI system collecting additional information about at least one of the event alert, the communication device, or a user of the communication device. The method includes the AI system categorizing the event alert into one category of multiple categories based on the collected additional information. The method includes prioritizing subsequent handling of the event alert among other event alerts based on the category.