A system, method, and non-transitory computer-readable storage medium for identifying resolutions have been disclosed. The system comprises a server device including a memory, a processor, and a network interface. The memory includes instructions executable by the processor to cause the system to record a series of actions associated with a client device and to receive, from the client device, incident data of an incident that is associated with the series of actions. The memory further includes instructions executable by the processor to cause the system to query a database for resolution information based on the series of actions and the incident data and to transmit a message that includes the resolution information to the client device.