Invention Grant
- Patent Title: Communication content tailoring
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Application No.: US16987024Application Date: 2020-08-06
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Publication No.: US11641330B2Publication Date: 2023-05-02
- Inventor: Frederik Frank Flöther , Shikhar Kwatra , Patrick Lustenberger , Stefan Ravizza
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Jared L. Montanaro; Heather Johnston
- Main IPC: G06F40/35
- IPC: G06F40/35 ; H04L51/046 ; G06F40/253 ; G06F40/56 ; G06N20/20

Abstract:
A method for personalizing a message between a sender and a receiver is provided. The method comprises semantically analyzing a communication history to form a knowledge graph, deriving formality level values using a first trained ML model, analyzing parameter values of replies to determine receiver impact score, and training a second ML system to generate a model to predict the receiver impact score value. The method also comprises selecting a linguistic expression in a message being drafted, determining an expression intent, modifying the linguistic expression based on the formality level and the expression intent to generate a modified linguistic expression, and testing whether the modified linguistic expression has an increased likelihood of a higher receiver impact score. The method also comprises repeating selecting the linguistic expression, determining the expression intent, modifying the linguistic expression, and testing until a stop criterion is met.
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