Invention Grant
- Patent Title: Calculating relationship strength using an activity-based distributed graph
-
Application No.: US15803412Application Date: 2017-11-03
-
Publication No.: US11645321B2Publication Date: 2023-05-09
- Inventor: William Christopher Fama Roller , Shardul Vikram , Alex Michael Noe , Noah William Burbank , Alexis Roos , Rohith Ramprasad , Joseph Gerald Keller , Gabriel Starr Krupa , Scott Walter Bishel , Praveen Innamuri
- Applicant: SalesForce, Inc.
- Applicant Address: US CA San Francisco
- Assignee: Salesforce, Inc.
- Current Assignee: Salesforce, Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Holland & Hart LLP
- Main IPC: G06F16/35
- IPC: G06F16/35 ; G06T11/20 ; G06F16/2457 ; G06Q10/10 ; G06F40/35 ; G06F40/194

Abstract:
Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.
Public/Granted literature
- US20190138653A1 CALCULATING RELATIONSHIP STRENGTH USING AN ACTIVITY-BASED DISTRIBUTED GRAPH Public/Granted day:2019-05-09
Information query