Generating a solution keyword tag cloud is provided. The solution keyword tag cloud is generated for a product based on matching keywords identified in a question asking how to resolve an issue experienced by a user with the product with keyword tags included in a set of condition-solution trees corresponding to the product. In response to receiving an indication that a tried solution in the solution keyword tag cloud did not resolve the issue experienced by the user, the solution keyword tag cloud is graphically updated by moving the tried solution that failed to resolve the issue from a solution section of the solution keyword tag cloud to a condition section of the solution keyword tag cloud. The solution keyword tag cloud is presented in a graphical user interface display on a client device corresponding to the user.