Invention Grant
- Patent Title: Task completion based on speech analysis
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Application No.: US17340290Application Date: 2021-06-07
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Publication No.: US11646033B2Publication Date: 2023-05-09
- Inventor: Christopher M. Myers , Danielle L. Smith
- Applicant: Express Scripts Strategic Development, Inc.
- Applicant Address: US MO St. Louis
- Assignee: Express Scripts Strategic Development, Inc.
- Current Assignee: Express Scripts Strategic Development, Inc.
- Current Assignee Address: US MO St. Louis
- Agency: Schwegman Lundberg & Woessner
- Main IPC: G10L15/00
- IPC: G10L15/00 ; G10L15/26 ; G10L15/16 ; G10L15/02 ; G10L25/90 ; G06N3/08 ; G06N7/01

Abstract:
Method starts with processing, by a processor, audio signal to generate audio caller utterance and transcribed caller utterance. Processor generates identified task based on transcribed caller utterance. Processor samples audio caller utterance to generate samples of audio caller utterance. Processor generates loudness result based on loudness values of samples using loudness neural network associated with identified task. Processor generates pitch result based on pitch values of samples using pitch neural network associated with identified task. Processor generates tone result for each word in transcribed caller utterance using tone neural network associated with identified task. Using task completion probability neural network associated with identified task, processor generates task completion probability result that is based on at least one of: loudness result, pitch result, or tone result. Other embodiments are disclosed herein.
Public/Granted literature
- US20210312924A1 TASK COMPLETION BASED ON SPEECH ANALYSIS Public/Granted day:2021-10-07
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