Invention Grant
- Patent Title: Assisted problem identification in a computing system
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Application No.: US17127447Application Date: 2020-12-18
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Publication No.: US11650966B2Publication Date: 2023-05-16
- Inventor: Michael Reichert , Matthias Tschaffler
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Shackelford, Bowen, McKinley & Norton, LLP
- Main IPC: G06F16/21
- IPC: G06F16/21 ; G06F11/34

Abstract:
A method, system and computer program product for providing support for identification of the problem root cause in a computing system. Knowledge base mapping monitoring programs with respective to one or more technical problem definitions and a predefined system configuration are provided. The technical problems are defined using a predefined data structure. An inquiry relating to the computing system is received from a requester. The inquiry indicates a technical problem statement of the computing system. The received inquiry is parsed for constructing a problem description in accordance with the predefined data structure. A set of monitoring programs of the knowledge base may be identified using the problem description. Using software and/or hardware configuration data of the computing system, the set of monitoring programs may be instantiated in a monitor system. The instantiated programs may be provided to the requester as support for identification of the problem root cause.
Public/Granted literature
- US20210103571A1 ASSISTED PROBLEM IDENTIFICATION IN A COMPUTING SYSTEM Public/Granted day:2021-04-08
Information query