A method of connecting a user device anonymously to a remote operator, via an intermediate anonymizing server is described. In this way, a remote operator may control the device, without the remote operator knowing the identity of the owner or of user of the device. A remote operator might provide medical support or entertainment. The user of the device is provided with a connection key, which is then further given by the user to a desired remote operator. Both the user and the remote operator provide the anonymizing server with the connection key. The anonymizing server opens a chat room uniquely associated with the connection key. Electronic connectivity is provided by forwarding messages between the user device and the remote operator through the chat room. No other access to the chat room is permitted. The anonymizing server does not store the connection key. No user application is required.