A controller is provided for use with a CD, a WAN, and a service provider server, the HNC includes: a memory; and a processor configured to execute instructions stored on memory to cause the HNC to: establish a priority time period; associate the priority time period with a first application; establish a first service flow queue having a first QoS during priority period; establish a second service flow queue having a second QoS; receive first upstream packets and second upstream packets; assign the first upstream packets to a first upstream queue during the priority time period; assign the second upstream packets to a second upstream queue; receive first downstream packets and second downstream packets; assign the first downstream packets to a first downstream queue during the priority time period; and assign the second downstream packets to a second downstream queue.