Invention Grant
- Patent Title: Intelligent assistant for user-interface to provide geographic event information based on a score which depends on text of conversation
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Application No.: US16017176Application Date: 2018-06-25
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Publication No.: US11669351B2Publication Date: 2023-06-06
- Inventor: Boris Simanovich , Michelle M. Buxton , Hoa Ton-That , Anastasia Shekhter
- Applicant: THE TRAVELERS INDEMNITY COMPANY
- Applicant Address: US CT Hartford
- Assignee: THE TRAVELERS INDEMNITY COMPANY
- Current Assignee: THE TRAVELERS INDEMNITY COMPANY
- Current Assignee Address: US CT Hartford
- Agency: MH2 Technology Law Group, LLP
- Main IPC: G06F9/451
- IPC: G06F9/451 ; H04M3/527 ; G06Q40/08 ; G06F40/279 ; G06Q30/016 ; G06N5/025

Abstract:
Artificial intelligence systems and methods providing enhanced prediction of information relevant to a conversation are disclosed. The method includes monitoring a conversation between a requestor and a provider. The method also includes determining metadata and text of the conversation. The method further includes determining a regional status of the requestor based on the metadata and text of the conversation, regional information, and regional classification rules. Additionally, the method includes determining a local status of the requestor based on the text of the conversation, the regional status, local information, and local classification rules. Moreover, the method includes determining suggestions based on the regional status, the local status, transactional status information, and transactional classification rules. Further, the method includes providing the suggestions to a user-interface device of the provider.
Public/Granted literature
- US20190391827A1 INTELLIGENT ASSISTANT FOR USER-INTERFACE Public/Granted day:2019-12-26
Information query