Invention Grant
- Patent Title: Automated communication exchange programs for attended robotic process automation
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Application No.: US17544449Application Date: 2021-12-07
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Publication No.: US11671385B1Publication Date: 2023-06-06
- Inventor: Danish Contractor , Ateret Anaby-Tavor , Gaurav Pandey
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Ryan, Mason & Lewis, LLP
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L51/02 ; G06N20/00 ; G06F9/451

Abstract:
Methods, systems, and computer program products for implementing automated communication exchange programs for attended robotic process automation are provided herein. A computer-implemented method includes invoking, during a user communication associated with an attended robotic process automation context, at least one automated communication exchange program in response to at least one user input; determining, using the at least one automated communication exchange program, information directed to the at least one user input; carrying out, using the at least one automated communication exchange program, at least a portion of the user communication subsequent to determining the information directed to the at least one user input; and performing one or more automated actions in connection with automatically carrying out the at least a portion of the user communication.
Public/Granted literature
- US20230179547A1 AUTOMATED COMMUNICATION EXCHANGE PROGRAMS FOR ATTENDED ROBOTIC PROCESS AUTOMATION Public/Granted day:2023-06-08
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