Invention Grant
- Patent Title: Systems, methods, and computer program products for inter-modal processing and messaging communication responsive to electronic mail
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Application No.: US17509342Application Date: 2021-10-25
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Publication No.: US11671398B2Publication Date: 2023-06-06
- Inventor: Samuel N. Kamens
- Applicant: OPEN TEXT HOLDINGS, INC.
- Applicant Address: US CA San Mateo
- Assignee: Open Text Holdings, Inc.
- Current Assignee: Open Text Holdings, Inc.
- Current Assignee Address: US CA Menlo Park
- Agency: Sprinkle IP Law Group
- Main IPC: H04L51/56
- IPC: H04L51/56 ; H04L51/04 ; H04L51/066 ; H04W4/14 ; H04L51/08 ; H04N1/00 ; H04M1/72436 ; H04L51/52 ; H04L51/58 ; H04L51/214

Abstract:
Inter-modal messaging communication is described. In one embodiment, a method of communication includes receiving an electronic mail message to be distributed and determining whether the electronic mail message is a multi-modal distribution message. Respective portions of the message may be separated for each mode of distribution. The separated portions may represent portions to be delivered by SMS messaging and facsimile, for example. The method further includes the steps of transmitting a short message comprising the short message portion of the mail message and establishing a conversation comprising conversation attributes. The conversation attributes are referenced, in certain aspects, to maintain a conversation between an originator of the received electronic mail message and a distribution address of short message portion of the mail message. For example, upon receipt of a short message in reply, the short message may be forwarded to an originator of the conversation.
Information query