An electronic apparatus is provided. The electronic apparatus includes a user interface, a camera, a memory configured to store a first artificial intelligence model trained to obtain information on an emotion based on an input image, and a processor, connected to the user interface, the camera, and the memory, configured to control the electronic apparatus. The processor is configured to, based on text being input through the user interface, identify whether the text includes first information on a user's emotion, based on the text including the first information, obtain second information for the emotion by inputting the image obtained through the camera to the first artificial intelligence model, and identify a type of the user's emotion based on the first information obtained from the text and the second information obtained from the image.