Invention Grant
- Patent Title: Duration based task monitoring of artificial intelligence voice response systems
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Application No.: US16948146Application Date: 2020-09-04
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Publication No.: US11676574B2Publication Date: 2023-06-13
- Inventor: Sarbajit K. Rakshit , Shikhar Kwatra , Zachary A. Silverstein , Martin G. Keen
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Elliot J. Shine
- Main IPC: G10L15/00
- IPC: G10L15/00 ; G10L15/22 ; G10L15/06 ; G06N20/00 ; G10L15/30 ; G06N5/04

Abstract:
A method, computer system, and a computer program product for task monitoring is provided. The present invention may include training an AI voice response system based on task performance data, wherein the task performance data originates from at least one monitoring device. The present invention may include receiving a request for instructions to complete a task from a user. The present invention may include monitoring a performance of the task by the user, wherein the performance of the task by the user is monitored utilizing at least one monitoring device. The present invention may include determining differences between the performance of the task by the user and a task sequence.
Public/Granted literature
- US20220076661A1 DURATION BASED TASK MONITORING OF ARTIFICIAL INTELLIGENCE VOICE RESPONSE SYSTEMS Public/Granted day:2022-03-10
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