Invention Grant
- Patent Title: Voice-based menu personalization
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Application No.: US17105159Application Date: 2020-11-25
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Publication No.: US11676592B2Publication Date: 2023-06-13
- Inventor: Jodessiah Sumpter , Christian McDaniel , Kendall Marie Rose , Shaundell D. Thompson
- Applicant: NCR Corporation
- Applicant Address: US GA Atlanta
- Assignee: NCR Corporation
- Current Assignee: NCR Corporation
- Current Assignee Address: US GA Atlanta
- Agency: Schwegman Lundberg & Woessner, P.A.
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/26 ; G06Q30/0601 ; G06Q50/12

Abstract:
A natural-language voice chatbot engages a consumer in a voice dialogue. The chatbot is customized for engaging the specific consumer based on features and characteristics of that specific consumer's speech and a lexicon associated with terms, words, and commands for item ordering. The consumer can perform voice queries for specific items and/or specific establishments for placing a pre-staged order with the chatbot. Once the consumer selects options with a specific establishment, a pre-staged order is provided to the corresponding establishment on behalf of the user. Location data for a consumer-operated device is monitored and when it is determined that the consumer will arrive at the establishment within a time period required by the establishment to prepare the pre-staged order, a message is sent to the establishment to begin preparing the pre-staged order.
Public/Granted literature
- US20220165262A1 Voice-Based Menu Personalization Public/Granted day:2022-05-26
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