Invention Grant
- Patent Title: System and method for electronic communication
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Application No.: US16876955Application Date: 2020-05-18
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Publication No.: US11682386B2Publication Date: 2023-06-20
- Inventor: Christopher Camenares , Joseph Boayue , Lee Adcock , Ana Cruz , Nahid Farhady Ghalaty
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Perkins Coie LLP
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/18 ; H04L51/04 ; G06N5/02 ; G10L15/30 ; H04L67/306

Abstract:
Systems, methods, and computer-readable storage media for providing communication recommendations to users. The system receives electronic transcripts associated with a first user and generates, based on the transcripts, a communication profile of the user. The system also receives additional user transcripts associated with a plurality of additional users and generates additional communication profiles for those additional users based on the additional transcripts. The system receives a request to communicate with at least one user within the plurality of additional users regarding a specified topic, identifies a second user from within the plurality of additional users, and generates a communication initiation recommendation for the first user to communicate with the second user. The system then transmits the communication initiation recommendation to a first user computing device associated with the first user.
Public/Granted literature
- US20210358487A1 SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION Public/Granted day:2021-11-18
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