Methods and systems disclosed herein utilize location signals received from beacons and other indoor positioning systems along with an application program on customer devices for better management of customer traffic in physical queues and virtual queues, specifically in environments such as airports, food courts, shopping malls, and amusement parks. These methods and systems also provide a customer with a token for his place in the queue on his mobile device, so he is free to continue with his activities until it is time for him to acquire a product or a service.