Invention Grant
- Patent Title: System and method for intent-based active callback management
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Application No.: US17884476Application Date: 2022-08-09
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Publication No.: US11706341B2Publication Date: 2023-07-18
- Inventor: Matthew Donaldson Moller , Matthew DiMaria , Shannon Lekas , Kurt Nelson , Nicholas James Kennedy , Brian R. Galvin
- Applicant: Virtual Hold Technology Solutions, LLC
- Applicant Address: US OH Akron
- Assignee: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Current Assignee: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Current Assignee Address: US OH Akron
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04L29/08 ; H04L67/306 ; H04M3/51

Abstract:
A system and method for intent-based active callback management, utilizing a cloud callback system comprising at least a profile manager, callback manager, interaction manager, media server, and environment analyzer, allowing users to call businesses, agents in contact centers, or other users who are connected to a cloud callback system, and, failing to connect to the individual they called, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available.
Public/Granted literature
- US20230034296A1 SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT Public/Granted day:2023-02-02
Information query