Invention Grant
- Patent Title: Systems and methods for transferring messaging to automation
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Application No.: US17352020Application Date: 2021-06-18
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Publication No.: US11716296B2Publication Date: 2023-08-01
- Inventor: Joe Bradley , Alan Gilchrest , Ravikiran Chittari , Bodhi Deb
- Applicant: LIVEPERSON, INC.
- Applicant Address: US NY New York
- Assignee: LIVEPERSON, INC.
- Current Assignee: LIVEPERSON, INC.
- Current Assignee Address: US NY New York
- Agency: Polsinelli LLP
- Main IPC: H04L51/02
- IPC: H04L51/02 ; G06F40/30
Abstract:
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation.
Public/Granted literature
- US20210336905A1 SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION Public/Granted day:2021-10-28
Information query
