A system may include a management platform. The system may include a master system hosted by a first subscriber device that is communicatively coupled to the management platform over an external network. The system may include an agent system hosted by a second subscriber device that is communicatively coupled to the first subscriber device, and to an end-user device, over a WLAN. The agent system may be configured to cause the second subscriber device to output information regarding the end-user device. The management platform may be configured to cause one or more processors, of the management platform, to identify, based on the information, an insufficiency in network resource capacity, associated with the WLAN, for the end-user device, and provide one or more commands to the master system to cause the master system to perform an action to address the insufficiency.