Techniques and systems are provided for managing experience payloads associated with various users. A system obtains an experience payload and first biometric information of a user from a first computing device. The system generates a set of characteristic representations of the user using the first biometric information. The system associated the set of characteristic representations with the experience payload. In response to a request from a second computing device at a physical location to obtain the experience payload, the system evaluates biometric information from the request to determine whether it corresponds to the set of characteristic representations. If so, the system provides the experience payload to the second computing device to cause the second computing device to perform operations associated with the user at the physical location.