Invention Grant
- Patent Title: System and methods for an automated chatbot testing platform
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Application No.: US17896024Application Date: 2022-08-25
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Publication No.: US11722598B2Publication Date: 2023-08-08
- Inventor: Geoff Willshire , Florian Treml , Christoph Börner
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Hawthorn
- Assignee: CYARA SOLUTIONS PTY LTD
- Current Assignee: CYARA SOLUTIONS PTY LTD
- Current Assignee Address: AU Hawthorn Vic
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04M7/12 ; H04M3/24 ; G10L15/22 ; G06F11/36

Abstract:
A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.
Public/Granted literature
- US20220407960A1 SYSTEM AND METHODS FOR AN AUTOMATED CHATBOT TESTING PLATFORM Public/Granted day:2022-12-22
Information query