Invention Grant
- Patent Title: Systems and methods for fraud management
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Application No.: US17157054Application Date: 2021-01-25
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Publication No.: US11743274B2Publication Date: 2023-08-29
- Inventor: Anil Vl , Vasikar Paulraj , Willys Antony , Muthamil Selvan G , Anil Kumar P
- Applicant: Concentrix Corporation
- Applicant Address: US CA Fremont
- Assignee: Concentrix Corporation
- Current Assignee: Concentrix Corporation
- Current Assignee Address: US CA Fremont
- Agency: Dority & Manning, P.A.
- Priority: IN 2011003277 2020.01.24
- Main IPC: H04L9/40
- IPC: H04L9/40 ; G06Q30/018 ; G06Q50/26

Abstract:
Systems and methods for fraud management are provided. A fraud management system can include a data gatherer operable with a plurality of agent computers for collecting agent activity data from the plurality of agent computers. System can include a fraud rules database containing fraud rules and a fraud management computing system. The fraud management computing system can be in communication with the data gatherer and the fraud rules database. The fraud management computing system can also include, processors and memory devices. The memory devices store instructions that when executed by the processors cause the processors to perform operations. The operations include obtaining the agent activity data using the data gatherer pursuant to collection rules, comparing the agent activity data to the fraud rules, determining whether agent fraud event(s) have occurred based on the comparison and providing fraud alert data based upon the agent fraud event(s).
Public/Granted literature
- US20210234876A1 SYSTEMS AND METHODS FOR FRAUD MANAGEMENT Public/Granted day:2021-07-29
Information query