Invention Grant
- Patent Title: Stack-based communications systems and methods
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Application No.: US17835605Application Date: 2022-06-08
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Publication No.: US11748122B2Publication Date: 2023-09-05
- Inventor: James Roy Bulpin
- Applicant: Citrix Systems, Inc.
- Applicant Address: US FL Ft. Lauderdale
- Assignee: Citrix Systems, Inc.
- Current Assignee: Citrix Systems, Inc.
- Current Assignee Address: US FL Ft. Lauderdale
- Main IPC: G06F9/451
- IPC: G06F9/451 ; G06N3/004 ; G06F9/54

Abstract:
A stack-based conversation engine is provided. The conversation engine enables a voice or text based virtual assistant to create interactive, conversational experiences in an extensible manner. The conversation engine can be used to support a conversation between a user and a virtual assistant. The conversation engine can be configured to receive, from the virtual assistant, a fulfillment request specifying an intent from the virtual assistant; push an item onto a conversation stack stored, the item including an identifier of the intent; execute an action handler associated with the intent to generate instructions to manipulate the conversation stack; manipulate the conversation stack according to the instructions; and store the conversation stack for subsequent processing in support of the conversation.
Public/Granted literature
- US20220300304A1 STACK-BASED COMMUNICATIONS SYSTEMS AND METHODS Public/Granted day:2022-09-22
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