Invention Grant
- Patent Title: System and method for management of commercial virtual assistant services
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Application No.: US17603106Application Date: 2019-04-26
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Publication No.: US11748437B2Publication Date: 2023-09-05
- Inventor: Piotr Michalski , Pawel Wilkosz , Pawel Niemiec
- Applicant: MOTOROLA SOLUTIONS, INC. , Piotr Michalski , Pawel Wilkosz , Pawel Niemiec
- Applicant Address: US IL Chicago
- Assignee: MOTOROLA SOLUTIONS, INC.
- Current Assignee: MOTOROLA SOLUTIONS, INC.
- Current Assignee Address: US IL Chicago
- International Application: PCT/PL2019/050025 2019.04.26
- International Announcement: WO2020/218929A 2020.10.29
- Date entered country: 2021-10-12
- Main IPC: G06F16/957
- IPC: G06F16/957 ; G06F16/9538 ; H04L67/568

Abstract:
Techniques for management of commercial virtual assistant services are provided. The techniques include receiving a query from a user within an organization. The techniques include determining if generating at least a portion of a response to the query will require use of a paid service and determining if at least one other virtual assistant within the organization has cached information usable to generate the at least a portion of the response to the query that requires use of the paid service. The techniques further include determining if the information cached by the at least one other virtual assistant is valid based in part on the query and receiving the information from the at least one other virtual assistant when the cached information is valid and include generating the at least a portion of the response to the query that requires use of the paid service using the received information.
Public/Granted literature
- US20220188372A1 SYSTEM AND METHOD FOR MANAGEMENT OF COMMERCIAL VIRTUAL ASSISTANT SERVICES Public/Granted day:2022-06-16
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