Presented are methods and systems for a software agent in an AP to recognize a service type used by a wireless communication station and optimize the wireless communication network's operation. Methods comprise acquiring communication status from a communication apparatus that may comprise a wireless communication station, a wireless LAN, wired LAN, and/or a broadband connection; learning a classifier that maps the acquired communication status to service types by analyzing historical communication status; and recognizing the service type of a wireless communication station by inputting a current communication status to the classifier. The recognized service type may be used to diagnose the operation of communication networks and stations coupled to the AP and to optimize the operation of such communication networks and stations.