Invention Grant
- Patent Title: Automatic evaluation of recorded interactions
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Application No.: US17737824Application Date: 2022-05-05
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Publication No.: US11763242B2Publication Date: 2023-09-19
- Inventor: Jithendra Vepa , Jason Turpin , Ayush Kumar , Amrit Dhaliwal , Akshay Kalyani Kore
- Applicant: Z21 Labs, Inc.
- Applicant Address: US CA San Francisco
- Assignee: Z21 Labs, Inc.
- Current Assignee: Z21 Labs, Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Van Pelt, Yi & James LLP
- Main IPC: G06Q10/0639
- IPC: G06Q10/0639 ; G06F9/451

Abstract:
Automatic evaluation of recorded interactions is disclosed, including: detecting a plurality of signals in an interaction; combining at least a subset of the plurality of signals using a prescribed set of operators into a combined signal; and determining whether an event criterion has been met with respect to the interaction based at least in part on the combined signal.
Public/Granted literature
- US20230186225A1 AUTOMATIC EVALUATION OF RECORDED INTERACTIONS Public/Granted day:2023-06-15
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