Invention Grant
- Patent Title: Oral communication device and computing system for processing data and outputting user feedback, and related methods
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Application No.: US17150485Application Date: 2021-01-15
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Publication No.: US11763811B2Publication Date: 2023-09-19
- Inventor: Stuart Ogawa , Lindsay Alexander Sparks , Koichi Nishimura , Wilfred P. So
- Applicant: FACET LABS, LLC
- Applicant Address: US CA Los Gatos
- Assignee: FACET LABS, LLC
- Current Assignee: FACET LABS, LLC
- Current Assignee Address: US CA Los Gatos
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G06F16/61 ; G06F3/16 ; G10L13/033 ; G10L13/047 ; G10L13/08 ; G10L15/05 ; G10L15/18 ; G10L15/30 ; H04L51/02

Abstract:
Typical graphical user interfaces and predefined data fields limit the interaction between a person and a computing system. An oral communication device and a data enablement platform are provided for ingesting oral conversational data from people, and using machine learning to provide intelligence. At the front end, an oral conversational bot, or chatbot, interacts with a user. On the backend, the data enablement platform has a computing architecture that ingests data from various external data sources as well as data from internal applications and databases. These data and algorithms are applied to surface new data, identify trends, provide recommendations, infer new understanding, predict actions and events, and automatically act on this computed information. The chatbot then provides audio data that reflects the information computed by the data enablement platform. The system and the devices, for example, are adaptable to various industries.
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