A method and system may input telemetry into a data structure. The telemetry may comprise a plurality of measurement results or other data collected from remote network nodes. Subscriber use metrics may be determined from the telemetry. From the use metrics and habits of the subscriber, user characteristics may be determined. A likelihood of service cancellation, based on the user characteristics, may be estimated in an embodiment. In another embodiment, a likelihood of receiving an inquiry from the subscriber at a subscriber support center may be estimated. Service enhancements may be proactively provided to the subscriber, based on the telemetry, the subscriber use metrics and the user characteristics in advance of service cancellation or receiving the inquiry. Last mile equipment may provide telemetry. The last mile equipment may include set top boxes, cellular phones, tablets and the like.