Invention Grant
- Patent Title: System and method for synthesizing automated test cases from natural interactions
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Application No.: US17091370Application Date: 2020-11-06
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Publication No.: US11790886B2Publication Date: 2023-10-17
- Inventor: Alok Kulkarni , Geoff Willshire , Thomas Fejes
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Hawthorn
- Assignee: CYARA SOLUTIONS PTY LTD
- Current Assignee: CYARA SOLUTIONS PTY LTD
- Current Assignee Address: AU Hawthorn Vic
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin; Brian S. Boon
- Main IPC: H04M1/24
- IPC: H04M1/24 ; H04M3/28 ; H04M3/493 ; G10L15/01 ; G10L15/26 ; G10L15/22 ; G06N20/00 ; H04M3/24

Abstract:
A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.
Public/Granted literature
- US20220148568A1 SYSTEM AND METHOD FOR SYNTHESIZING AUTOMATED TEST CASES FROM NATURAL INTERACTIONS Public/Granted day:2022-05-12
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