Invention Grant
- Patent Title: System and method for calling a service representative using an intelligent voice assistant
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Application No.: US17954667Application Date: 2022-09-28
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Publication No.: US11792313B1Publication Date: 2023-10-17
- Inventor: Richard Daniel Graham , Ruthie D. Lyle
- Applicant: UIPCO, LLC
- Applicant Address: US TX San Antonio
- Assignee: United Services Automobile Association (USAA)
- Current Assignee: United Services Automobile Association (USAA)
- Current Assignee Address: US TX San Antonio
- Agency: Plumsea Law Group, LLC
- Main IPC: H04M1/27
- IPC: H04M1/27 ; G10L15/22

Abstract:
A system and method of using an intelligent voice assistant to assist a user is described. The intelligent voice assistant includes a voice module to control speech functionality and one or more other modules that provide a variety of other assistance, including a document explanation module, a push content module, a call connection module, or an enhanced assistant module. The modules may be configured as applications that are downloaded to the intelligent voice assistant and used to provide various assistance to the user to explain documents, pay bills, call a customer service representative, navigate to a target view on an application of a user device, or retrieve diagnostic data for sensors in communication with the intelligent voice assistant.
Information query