Invention Grant
- Patent Title: Answer prediction in a speech processing system
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Application No.: US17027162Application Date: 2020-09-21
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Publication No.: US11798538B1Publication Date: 2023-10-24
- Inventor: Christopher Geiger Parker , Piyush Bhargava , Aparna Nandyal , Rajagopalan Ranganathan , Mugunthan Govindaraju , Vidya Narasimhan
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: PIERCE ATWOOD LLP
- Main IPC: G10L15/18
- IPC: G10L15/18 ; G06F16/9032 ; G10L15/26 ; G10L15/183 ; G10L15/22

Abstract:
This disclosure relates to answer prediction in a speech processing system. The system may disambiguate entities spoken or implied in a request to initiate an action with respect to a target user. To initiate the action, the system may determine one or more parameters; for example, the target (e.g., a contact/recipient), a source (e.g., a caller/requesting user), and a network (voice over internet protocol (VOIP), cellular, video chat, etc.). Due to the privacy implications of initiating actions involving data transfers between parties, the system may apply a high threshold for a confidence associated with each parameter. Rather than ask multiple follow-up questions, which may frustrate the requesting user, the system may attempt to disambiguate or determine a parameter, and skip a question regarding the parameter if it can predict an answer with high confidence. The system can improve the customer experience while maintaining security for actions involving, for example, communications.
Information query